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Frequently Asked Questions

  • Can I customize my hamper?
    Absolutely! Our hampers are fully customizable. You can mix and match items, select gourmet food products, chocolates, non-food items, and even the packaging style. If you have a specific design in mind, let us know, or we can share more ideas to suit your requirements.
  • What kind of items can I add to my hamper?
    We offer a wide variety of items to suit any occasion, including: Food items: Chocolates, brownies, cookies, makhana, dry fruits, artisanal snacks, and more. Non-food items: Customized mugs, scented candles, jewelry boxes, resin coasters, frames, and more. You can tailor the hamper contents according to your budget and preferences.
  • Do you handle bulk orders?
    Yes, we specialize in bulk and corporate gifting. Whether it’s for a special occasion or corporate event, we can cater to your needs with timely delivery and personalized touches.
  • Do you offer corporate gifting?
    Yes! We specialize in corporate gifting and have worked with some of the biggest brands like Amazon, Samsung, and Tata Capital. Whether you need bulk Diwali hampers, client appreciation gifts, or employee rewards, we can handle all types of corporate orders with ease. We also offer custom branding and packaging options for corporate hampers.
  • How can I contact you for more information?
    You can reach us directly via WhatsApp at +91 9319763966 for any queries, custom requests, or assistance with your order. We’re always happy to help!
  • I have a menu suggestion.
    We’d love to hear from you! If you have a suggestion for a specific product or menu item, please reach out to us at mailc3studio@gmail.com. We’re always open to new ideas and collaborations.
  • How can I communicate with C3 Studio regarding my order or inquiries?
    We’re here to assist you! You can reach out to us through the following channels: WhatsApp: For the quickest and most convenient communication, please contact us via WhatsApp at +91 9319763966. This is the best way to get updates, confirm orders, or ask any questions. We aim to respond promptly to all messages. Phone: For urgent matters or emergencies, you can call our customer support team during business hours. Please use this option only when necessary, as WhatsApp is our preferred communication method.
  • What are the payment options?
    We accept payments through multiple methods, including online bank transfers, UPI, cash payment and popular digital wallets. An advance payment is required to confirm your order, with the balance payable upon delivery or dispatch.
  • Do you offer bulk pricing for your hampers?
    Yes, we do offer competitive pricing for bulk orders! At C3 Studio, we strive to provide the best pricing for our products without compromising quality. While we understand that some customers may wish to negotiate, we recommend accepting our prices as they reflect the best value we can offer. For inquiries about bulk orders, including pricing and customization options, please reach out to us via WhatsApp. We look forward to helping you create the perfect hampers for your needs!
  • Where are you located?
    C3 Studio is based in Noida, India. We proudly serve customers across Delhi NCR, all over India and internationally, including the USA and Canada. For specific inquiries or assistance, feel free to reach out to us!
  • Can we visit you?
    Yes, customers can visit us by booking an appointment through WhatsApp. We’d love to meet you in person and discuss your gifting needs! Please contact us at [your WhatsApp number] to schedule a visit.
  • How do I place an order?
    Ordering with us is simple! Contact us on Whatsapp at +91 9319763966 with your requirement then follow these instructions: Step 1: Browse through our hamper designs. Step 2: Contact us via WhatsApp with the design you like. Step 3: Customize the contents of your hamper by selecting food and non-food items. Step 4: Once finalized, confirm the order by making an advance payment. We’ll take care of the rest!
  • What happens after I place an order?
    After you place an order with C3 Studio, here’s what you can expect: Order Confirmation: You will receive an order confirmation via WhatsApp detailing your order and the items selected. Advance Payment: Order preparation will begin once we receive your advance payment. Sample Picture: Once all the items of your hamper have reached our studio, we will share a sample picture for your approval before proceeding with final preparations. Preparation of Fresh Items: We take pride in ensuring the freshness of our products, so any fresh items will be made just one day before delivery. Delivery Notification: You will receive a notification when your order is out for delivery, keeping you informed about its arrival. Delivery: We will deliver your hamper to the specified address. If there are any issues or delays, we will keep you informed. If you have any questions or need assistance at any stage, please don’t hesitate to contact us via WhatsApp. We’re here to ensure a smooth and enjoyable experience for you!
  • What is the minimum order quantity?
    We cater to both individual and bulk orders. There is no minimum order quantity for standard gift hampers. For customized and corporate hampers, the minimum quantity may vary based on the design and items selected. Contact us, and we can provide a quote based on your needs.
  • Can I customize the hamper contents?
    Yes! All our hampers are fully customizable. Choose from a variety of gourmet foods, chocolates, cookies, snacks, and non-food items like candles, mugs, and more. If you don’t see a design you like, we can share additional options
  • Do you offer samples of your hampers or products?
    Yes, we do offer samples, but please note that they are chargeable. If you request a sample before placing your order, the cost will be the full price of the products. Additionally, if you require delivery for the sample, delivery charges will apply. If you request a sample after confirming your order, we will share a sample picture with you before creating the final hamper. However, if you want the sample delivered, there will be extra delivery charges. For any inquiries about samples, please contact us via WhatsApp, and we’ll be happy to assist you!
  • Can I see my hamper before it’s dispatched?
    Of course! We will share a sample picture before we create your order for your approval of the design. We will also share pictures of the final hamper once it’s ready for dispatch. If any last-minute changes are needed, we’ll accommodate them as best as possible.
  • I found a similar hamper at a lower price from another brand. Why should I choose C3 Studio?
    We appreciate your interest in finding the best value for your gifting needs! While some brands may offer lower prices, we pride ourselves on the quality of our products and the personalization we provide. At C3 Studio, we ensure that all our hampers are crafted with premium ingredients and tailored to your specific preferences. Our commitment to quality means that you receive not just a product, but a thoughtful and memorable gifting experience. If you have any questions about our offerings or need assistance, feel free to reach out to us via WhatsApp. We’re here to help you make the best choice!
  • Do you offer international shipping?
    Yes! We ship hampers internationally to countries like the USA, Canada, and more. Shipping times and costs will vary depending on the destination. Reach out to us for specific shipping details and timelines.
  • How can I track my order?
    We’ll keep you updated throughout the process! You’ll receive an order confirmation after placing your order. Once your hamper is packed, you’ll get a packing update. When your order is out for delivery, you’ll receive a dispatch notification with tracking details.
  • Where all do you deliver to?
    We deliver across Delhi NCR and other parts of India. We also offer international shipping to countries like the USA and Canada. Delivery timelines and charges vary based on location. Contact us for more details.
  • How long will it take to receive my order?
    Delivery times depend on the complexity of the customization and the delivery location. Typically, it takes 7-10 business days for hampers within India, and international shipping may take longer. We will give you an estimated timeline once your order is confirmed.
  • What’s your delivery process?
    Once your hamper is customized and the order is confirmed, we ensure safe and timely delivery to your specified location. We also cater to international shipping!
  • How much does delivery cost?
    Delivery charges depend on your order and the delivery location. We aim to provide the best service possible, ensuring your gifts arrive in perfect condition. Delivery charges will be calculated at checkout based on distance and order size.
  • Do your products have any preservatives?
    We take pride in offering fresh, homemade products. Most of our items are free of preservatives. If any product contains preservatives, it will be clearly mentioned in the product details.
  • What is the shelf life of your products?
    The shelf life of our products varies depending on the item. Most of our perishable goods like brownies and cakes have a shelf life of around 4-7 days, while items like dry fruits and cookies last longer. Each hamper includes storage instructions to ensure freshness.
  • Are your products Jain friendly?
    We understand the importance of dietary restrictions, and we offer Jain-friendly options for certain products. Please inform us of your requirements when placing your order, and we’ll ensure that the products meet Jain dietary guidelines.
  • Are your products eggless?
    Yes, we offer eggless options for many of our baked goods and snacks. Just let us know your preference when placing the order, and we’ll customize the items accordingly.
  • Do you have any sugar-free options?
    Yes, we offer sugar-free alternatives for certain snacks and desserts. If you’d like a sugar-free option, just mention it while placing your order.
  • Do your products need to be refrigerated?
    Some of our products, such as cakes, brownies, and other perishable items, should be refrigerated to maintain freshness. Each hamper includes specific storage instructions for the items to ensure optimal shelf life.
  • Do you include packaged market food items or specific branded products in your hampers?
    Yes, we do! At C3 Studio, we understand that everyone has unique tastes and preferences. That’s why we offer the option to include packaged market food items, such as confectionery and other specific branded products, in your custom hampers. If you have particular brands or items in mind, just let us know while placing your order, and we’ll do our best to incorporate them into your hamper. Our goal is to create a personalized gifting experience that perfectly suits your needs!
  • When do you prepare the food items for my hamper?
    At C3 Studio, we prioritize freshness and quality in all our products. Food items are prepared as follows: Fresh Items: All fresh items are made just one day before delivery to ensure optimal taste and quality. Packaged Items: For packaged market food items and other non-perishable products, we prepare them upon order confirmation and include them in your hamper. By adhering to this preparation schedule, we aim to provide you with the best possible experience when receiving your hampers. If you have any specific requests or questions regarding the preparation of your order, please feel free to reach out to us via WhatsApp!
  • Can I cancel my order?
    Once an order is confirmed, it cannot be canceled as our products are perishable and customized. Please refer to our Cancellation Policy for more details.
  • Can I get a refund? How long does it take?
    We have a no refund policy. However, in the rare case of damaged or incomplete orders, you can request a refund by writing to us at mailc3studio@gmail.com or Whatsapp at +91 9319763966. We will evaluate your request and inform you if it is accepted. Once processed, the refund will be issued within 7 working days. Please note that delivery charges are non-refundable.
  • Which articles are non-returnable?
    Returns are accepted only for orders that are incomplete or damaged. Certain products, including perishable goods, are non-returnable, as outlined in the Terms and Conditions.
  • Can I exchange my purchase for something else?
    You may request a replacement for damaged products. However, this is subject to the nature of the goods and stock availability. We do not guarantee replacements for all requests.
  • I have received damaged articles in my hamper. What should I do?
    If you receive damaged items, kindly inform us within 3 hours of delivery. You can Whatsapp us at +91 9319763966. We’ll do our best to resolve the issue promptly.
  • I have received the incorrect order. What should I do?
    If you receive an incorrect order, please contact us immediately at +91 9319763966. We’ll ensure the correct items are delivered to you if possible or take an appropriate action accordingly.
  • Some articles were missing from my hamper. What should I do?
    If any items are missing from your hamper, please contact our support team within 3 hours of delivery. You can reach us via Whatsapp at +91 9319763966, and we will resolve the issue as quickly as possible.
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